Blex’s Return / Exchange / Refund Policy

At Blex, your satisfaction is our reward. We understand the importance of your satisfaction with our product. That's why we are proud to offer a 90-day hair-free money-back guarantee.

Before submitting a return request, we encourage users to adhere to the manual's recommended usage for a minimum of one month, to make sure that the return policy is applied fairly. Users should notice a significant reduction in hair growth after about a month. We also advise you to extend your trial time to 90 days because everyone is unique and the results of IPL therapy may take longer for you to observe.

For any other reasons, if you're not completely satisfied with your purchase from our official website, we're here to help you with our hassle-free return policy.

Blex’s 90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee on ALL Blex IPL hair removal devices. If you're not satisfied with your purchase within 90 days of receiving it, simply contact us at to initiate the return process.

Requirements for Return / Exchange
To be eligible for a return, our users need to note that:
  • For safety and sanitation concerns, Blex does not provide free return and exchange services caused by non-product quality problems.
  • Before a refund or exchange can be considered, returns need to be pre-approved. Returns without prior authorization and for reasons other than the product itself may not be accepted, and you will be charged for the return postage.
  • The device you would like to return must be in the same condition as when you received it. That is, in its original packing and undamaged condition. If these requirements aren't met, returning the product may be impossible or involve additional costs.
  • The request for a return needs to be submitted no later than 90 days from the original purchase date.
  • Once your refund or return request has been approved, your refund will be issued to the original payment method within 10 -15 business days.

Information needed in the email
  • Provide a valid explanation for your return or exchange.
  • The number of your order.
  • Indicate the number of products you would like to return.
  • If you would like an exchange, please specify the model and color you prefer.
  • Please provide clear photos of the product(s) that are detailed enough for us to evaluate their condition, the original packaging needs to be included in these photos. If the product pictures can not clearly show the problems, you need to provide further detailed product video as a reference.

What counts as the Non-Acceptable Return Conditions?
  • Any device that was NOT purchased from
  • If any of the components that came with the product - manuals, cables, accessories, or other items - are damaged or missing.
  • Any product showing signs of physical damage or obvious evidence of user misuse.
  • Any product that exhibits visible stains (such as those caused by food or oil stains, scratches, etc.)
  • Orders placed more than 90 days after the date of purchase.

About our Easy Return Process
Returns and exchanges are only accepted for products bought on If you bought your items from Amazon or an authorized retailer, please contact them to make arrangements for a return or exchange.

  1. Contact us: Complete the form at ( or send us an email. Once your return order has been approved, you will receive an email with our return address and some basic information about it.
  2. Return the Package: Use your local post office to mail the item(s) back to us. We strongly advise hand-delivering the box to the proper post office employee because of the product's high worth. Unless it is acknowledged in person by a post office staff, we do not advise placing it in a post box. Blex is not responsible for any misplaced packages, and refunds will not be issued.
  3. Send us an email: After sending it from the post office, please get in touch with us and provide a tracking number for the returned packages.
  4. Refund Procedure: We will provide your refund to your original payment method as soon as we confirm that your package meets the return conditions. Please anticipate 10-15 business days for the refund to appear in your bank account (processing times may vary by bank).

Contact Us
If you have any questions or concerns about our return policy, feel free to reach out to our customer support team at We're here to assist you every step of the way.